Internet service

Internet service       31/10/2013

        On behalf of the people in Sibu/ else in Sarawak / Malaysia, I plead the Telecommunication Sdn. Bhd./Teleco  to be people-centred & minded in providing internet services.   

        We  understand that more and more people apply for the internet access for different purposes and there are quite a number of packages for people to choose from.  We also understand you have an ever higher target of profit to attain.   You recruit and recruit without providing enough service capacity for so many users.  Hence we face serious “online traffic jam” as that on the road. 

        It is really unfair to the users and we feel being exploited all the time.  You profit at our expense.  We know it is the practice of monopoly which we see the real cause of problem.  If we have 2 or 3 more companies providing the service, I believe we can get much much  cheaper and better service.

        “Online traffic jam” is getting worse and worse in every passing day as the rate of signing up for the service is many times faster than the rate of construction of the transmission stations.  Hence from my personal experiences and others’ complaints, Teleco receptionists / operators/ agents find all kinds of excuses /causes/ factors for the inaccessibility. 

When you complain, they would go through this procedure:  check your account,  ADSL, internet, computer setup and ask the user to check the cables.  In my last complaint, the person even asked me if I had an alarm system.  I wonder what  an alarm system has to do with the internet.  Luckily, I don’t have.   Hence I pushed them and told them my piece of mind:  the fact that Teleco recruiting too many users many times more than their capacity to provide.  They have the target to attain and is so profit-minded. 

        The person whom I communicated with even persuaded me to upgrade my streamyx to RM120 package.  I know the trick of business so well so that I refused him flatly.  Ya , I had heard someone who ignorantly upgraded to RM120 and the speed of the internet service still remains the same.   

         Nowadays, people say there is a device to enable someone to hack in and use your line for free.  This, I believe is true and it was reported in See Hua Daily News weeks ago about this activity.  Personally, I often have this interruption.  The line is gone but when I call 100 and key in my fixed-line telephone number, the ADSL and internet lights get on as soon.  This morning, the same thing happened and I tried the same way to get my service back.  I keyed in my number and the service came back immediately.  Isn’t not true? 
            Yesterday a friend came to visit me and told me her problem.  She applied an internet service for her son.  She had RM36 Celcom package  and found that it was a waste of time and money as it is near to impossible to browse the internet.  Now she has RM68 package and the service is more / less the same.   

She was even suggested to get RM400+ package to go online as her area still does not have fixed-line telephone service.  She can't understand why Teleco still has not provided the people there with the fixed line service.  Is it they have better products that can enable them to profit more.  I see the some tricks and dishonesty in the service. 

        I see the some tricks and dishonesty in the service.  If you want evidence, I have.  I believe every user in Sibu /everywhere in Sarawak will tell you the truth/fact.